Offline to online asks for password

Hello @dufoq3! 👋

I'm sorry that you're running into issues with 1Password in the browser when using your VPN. I've tried to reproduce the issue using ProtonVPN, since I don't have access to GlobalProtect VPN, and I haven't been able to do so. So that I can better understand the situation, can you tell me the following:

1. Are you using a GlobalProtect VPN app on your Windows PC? Or is it just a Chrome browser extension?
2. Is there a "VPN kill switch" setting enabled somewhere in your VPN that restricts internet access when the VPN isn't running and connected?
3. Is it possible that you're being prompted for your account password a second time because of your auto-lock settings: How to set 1Password to lock automatically

I look forward to hearing from you.

-Dave

Hi @1P_Dave,
1. Global Protect VPN app on Windows PC
2. I'm not able to use internet without VPN (it is company restriction)
3. no, my 1password is still unlocked but when my pc connect to VPN (and also to the internet), I want to change my 1password chrome extetentions state from offline to online so I have to click on that red cloud icon (to make it online) - it asks me to sign in again.

Hi @1P_Dave, so is there any solution please? Thank you in advance. Peter.

Thank you for your reply, @dufoq3.

So that I can take a closer look at the issue you are experiencing, I would like to request that you send us some information to mailto:support+forum@1Password.com. With your email, please include the following:

• A link to this thread: https://1password.community/discussion/149050
• Your forum username: dufoq3
• A diagnostics report from the 1Password desktop app and the 1Password extension:
• First, please recreate the issue you are experiencing.
• Generate a diagnostic report from the 1Password app and the 1Password extension using the steps here -> https://support.1password.com/diagnostics/
• Attach both files to your email.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!

-Evon

Hi @1P_Evon,

I've just sent such e-mail. Thank you.

@dufoq3,

You're welcome! I've located your support ticket, and we will contact you as soon as possible about this issue. Let's continue the conversation there. I'm closing this thread to prevent duplication of effort. 🙂

-Evon

ref: VBD-92754-136