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debstr
August 20, 2022
Question

One annoyance, one problem

I have two issues, one an annoyance and the other a problem.

The annoyance: I suddenly have an emoji of a little, black grandmother with glasses next to my name on my 1Password app on my computer. I can't figure out how to change this to something more representative of me or even nothing. How do I change this?

The problem: Since the last update last week, my Safari extension for 1Password no longer works. It's there but only opens to a big white box with a button that says "Open 1Password". When I click on it nothing happens. This is true, even when 1Password is already open. How do I make it work again? I thought of uninstalling the toolbar and reinstalling it, but it wants to uninstall all of 1Password and not just the toolbar. What do I do to fix this?


1Password Version: 1Password for Mac 8.8.0
Extension Version: can’t find it
OS Version: macOS 12.5.1
Browser:_ Safari

17 replies

debstr
debstrAuthor
August 24, 2022

@statto1927 Above is all my emoji options. None are of the grandma and changing to one of them doesn't change the grandma on my computer's 1PW app.

1P_Tommy
1Password Employee
1Password Employee
August 24, 2022

@debstr

1Password for Safari is relatively new product that is the companion app of 1Password 8. It is not the older version you may have been accustomed to. It might be that you started using 1Password for Safari when we introduced it. At any rate it's good to know things are working for you.

You may need to log out and back into the app to get the new icon to appear. Correct the icon that is shown is not one that can be selected. What you see is one of the placeholder icons.

August 24, 2022

@debstr

You need to click on the + icon to add you own photo - that's what I did. If that doesn't work it's over to @1P_Tommy and the team, sorry.

debstr
debstrAuthor
August 24, 2022

@1P_Tommy & @statto1927 Whoo-hoo! Thanks to you both. The grandma is gone! LOL! I appreciate your help!

1P_Tommy
1Password Employee
1Password Employee
August 24, 2022

@debstr

You're most welcome. Would you like me to close the support email you sent over?

debstr
debstrAuthor
August 24, 2022

@1P_Tommy Yes, please. Thanks again.

1P_Tommy
1Password Employee
1Password Employee
August 24, 2022

👍