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17 replies

1P_Dave
1Password Employee
December 11, 2023

@Adarajin2 and @Tcl

I'm sorry that you're seeing the same issue. Please see my comment above which includes some workarounds.

@Tcl

Your comments have been merged into the existing thread for the issue, nothing has been deleted. I'm sorry for the confusion.

-Dave

December 11, 2023

Thanks, upgrading to 1Password 8 has fixed the issue.

Took me a bit to find your response though cause it gave me a "Comment Not Found The page you were looking for could not be found." error when I tried to reload my previous message :-P

December 11, 2023

Hi

Turn off "Integrate this extension with the 1Password desktop app".

works for me, I guess this just mean that i will need to login separately into the plugin vs the app, or login separately into each browser , but thats ok

and sorry for posting my issue twice, i never got a notification that my issue was merged here
i only got it (the notification) when i was mentioned here and got an email

1P_Dave
1Password Employee
December 12, 2023

@Adarajin2 and @Tcl

I'm sorry for the confusion that merging your comments into the existing thread caused.

-Dave

1P_Dave
1Password Employee
December 12, 2023

Hello everyone,

Our developers are coded a fix for the issue and included it in the next update to 1Password in the browser (2.18.1):

We’ve fixed an issue with the connection to earlier versions of the 1Password app.

At the time of writing, the update is still in the process of being approved by each browser's extension store but, once available, you'll be able to update to the latest version on your device: How to keep 1Password up to date in your browser

Once you've updated to 2.18.1, make sure to turn app integration back on if you temporarily turned it off to workaround the issue:

  1. Open your browser.
  2. Right-click on the 1Password icon in your browser's toolbar and click Settings.
  3. Turn on "Integrate this extension with the 1Password desktop app".

I'm sorry again for the inconvenience, thank you for your patience and understanding.

-Dave

December 19, 2023

From my side i can confirm that version 2.18.1 fixed my issue

1P_Dave
1Password Employee
December 19, 2023

@Tcl

Thank you for the confirmation, I'm happy that everything is working again. 🙂

-Dave