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August 19, 2022
Question

Opening 1Password via Watch on 8.8 fails. I can see a box appear for ~half-a-second then vanishes

  • August 19, 2022
  • 2 replies
  • 83 views

Open 1Password 8.8x
Click the watch image
expected result, I can double tap my Apple Watch to unlock 1Password (this used to work on 7.x)
actual result, a small box appears for 1/2 second and vanishes again.
What I tried - clicking on the Watch icon again with same result - small window appears then vanishes
After a couple or 3 times of this it does not show the watch icon.


1Password Version: 8.8.0
Extension Version: NA
OS Version: 12.5
Browser:_ NA
Referrer: forum-search:https://1password.community/search?Search=Watch%20fails%20to%20unlock%201Password%20App%20on%20Mac

2 replies

August 19, 2022

This happens when opening the app itself directly. Not through a browser using an extension.

andrew_l_1P
1Password Employee
August 27, 2022

Hi @doddme,

Sorry to hear Apple Watch unlock isn't behaving as expected. I'd like to ask you to try the following steps:

  1. Disable Apple Watch Unlock in 1Password for Mac (1Password > Preferences > Security > Uncheck "Apple Watch")
  2. Disable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Preferences > Security and Privacy > Uncheck "Use your Apple Watch to unlock apps and your Mac")
  3. Turn off your Mac
  4. Restart your Apple Watch: Restart your Apple Watch - Apple Support
  5. Turn on your Mac
  6. Enable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Preferences > Security and Privacy > Check "Use your Apple Watch to unlock apps and your Mac")
  7. Enable Apple Watch Unlock in 1Password (1Password > Preferences > Security > Check "Apple Watch")

Let me know how this goes or if you have any questions and we can troubleshoot further from there. 🙂