Opening Issues on iPad

Question

Intermittently I cannot open 1Password on my iPad. The iOS is up to date but when I use touch ID to open 1Password 4 times out of 5 it closes. The other time it opens fine with all features available. Updated the iOS last weekend and this is my first use of 1Password since then

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1Password Version: Not Provided
Extension Version: Not Provided
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1P_Dave · Answer

Hello @GeorgiaJ! 👋I'm sorry that 1Password is intermittently not opening on your iPad. I'd like to ask you to create a diagnostics report from your iOS device:Sending Diagnostics Reports (iOS)Attach the diagnostics to an email message addressed to support+forum@1password.com.With your email please include:A link to this thread: https://1password.community/discussion/136962/opening-issues-on-ipadYour forum username: GeorgiaJPlease do not post your diagnostic report to the forum. This is for your privacy and security.The report will be in zip format. Please send the entire file.You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!-Dave

Sending Diagnostics Reports (iOS)

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