Skip to main content
A
Anonymous
January 31, 2024
Question

OTP generation not available on Mac; process unintuitive

  • January 31, 2024
  • 3 replies
  • 253 views

I like to have my 2FA one-time passwords available in 1Password and have set up several sites that work that way.

The process for scanning a QR code works fine from a phone, of course. Unfortunately, the Mac also prompts to "scan a QR code" which is, of course, not possible. (Well, perhaps it is with a laptop and built-in Facetime camera, but I'm using a Mac Mini with a Logitech camera). Once I've scanned the QR code and set up OTP on my phone, 1Password on the Mac doesn't display a code until I click "Ignore" in the "Two factor authentication" banner. And then it shows up.

A better workflow would be for 1P to recognize that that entry has been set up on the phone, sync it straight away with the computer, and remove the "Scan QR code" suggestion altogether for the Mac version.

1Password Version: 8.10.26
Extension Version: Not Provided
OS Version: MacOS 14.2.1
Browser: Safari

3 replies

1P_Tommy
1P_Tommy
1Password Employee
January 31, 2024

@LokiNYC

1Password 8 looks at the screen. You would not need to scan a code with the camera.

A better workflow would be for 1P to recognize that that entry has been set up on the phone, sync it straight away with the computer, and remove the "Scan QR code" suggestion altogether for the Mac version.

This should be happening. Are all entires within the your membership vault? Do you have duplicates?

A
Anonymous
January 31, 2024

Ah! The fault is on my side. I didn’t realize that the Mac version would capture its own screen, and I probably had the QR code hidden behind the 1P window. Solved. Thank you!

1P_Tommy
1P_Tommy
1Password Employee
January 31, 2024

@LokiNYC

No worries my friend. Especially, if you came from another manager or even earlier versions of 1Password. It's all good. If you have recently granted screen recording permissions be sure to fully quit 1Password to allow it to pick up those permissions. Here's how.

  1. Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click (Option-click) on the helper and select Quit.
  2. Quit your browser.
  3. Open 1Password and unlock.
Terms & ConditionsAccessibility statement

©2026 1Password. All rights reserved.
4711 Yonge St, 10th Floor, Toronto Ontario, M2N 6K8, Canada