Question

OTP stopped working all sites

Forum|Forum|1 year ago
October 14, 2024
2 replies
34 views

As per subject - OTP stopped working all sites. I do not know why. I have tried manually typing in from the app. It is happening on ALL services.

Has anyone else had the same issue?

It is as though the time used to generate the code is incorrect.

Windows ARM Version - installed from MS Store
1Password for Windows 8.10.46 (81046026)
Windows 11

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Windows

mike48397289Author

Please disregard this - I have noticed that for some reason my laptop is 15 mins out. I think that there is a feature request here to check the time of the local computer is in agreement to prevent loss of access.

1P_Dave

1Password Employee

@mike48397289

I'm happy that you were able to resolve the issue. You're correct, your laptop's time has to match the correct time: https://time.is

If the date and time on a device doesn’t match, you can adjust it: Adjust time on Windows

Let me know if there's anything else that I can help you with.

-Dave

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