Question

Partial Synching on MAC

Forum|Forum|4 years ago
September 4, 2021
5 replies
93 views

I am occasionally only getting a partial synch on my MAC - some changes/additions/etc. are not coming across until I force a synch

This is an issue that I have seen before and thought was resolved but subsequently seems to have reappeared

Synching occurs okay between iOS devices, but some changes do not appear on my MAC.

However, I can force a Synch by quitting 1Password completely and restarting.

The previous instance of this was in the now-closed: https://1password.community/discussion/comment/587441#Comment_587441

In that thread, there was the following comment from Ben at 1Password

So, my question are:
1. Is this the same bug as acknowledged previously by Ben which either wasn't fully fixed or has been reintroduced?
2. Or, is this a new bug?
3. Or, is this possibly just a config issue at my end?

Mac OS = Big Sur 11.5.2
1Password Version = 1Password 7 Version 7.8.7 (70807003)

Many thanks

Kind regards

Mike W

macOS

1P_Tommy

1Password Employee

@Mike_W_UK

I have not seen this mentioned here or on the email support side in some time. The issue was resolved. I'd like to ask you to create a diagnostics report from your device:

Sending Diagnostics Reports

Attach the diagnostics to an email message addressed to support+forum@1password.com.

A link to this thread: https://1password.community/discussion/123254/partial-synching-on-mac
Your forum username: Mike_W_UK
Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

williakz

Not resolved on my gizmos, either. I'll try to pin it down as to which devices, OSes, 1P modules, etc. and report back.

1P_Dave

1Password Employee

@williakz

I'm sorry to hear that you're also having trouble with seeing the same items on all of your devices. Please send us a diagnostics report from your device as well:

Sending Diagnostics Reports

Attach the diagnostics to an email message addressed to support+forum@1password.com.

A link to this thread: https://1password.community/discussion/123254/partial-synching-on-mac
Your forum username: williakz
Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Mike_W_UKAuthor

Diagnostics report created and submitted - here is the Support ID from the BitBot

[#GWU-78261-475]

Kind regards

Mike W

A

Anonymous

@Mike_W_UK:

Thank you! I confirm that I have managed to locate your diagnostics report in our system :+1: We will take a look and someone will get back to your email as soon as possible.

Thank you for your patience!

ref: GWU-78261-475

Sending Diagnostics Reports

Sending Diagnostics Reports

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