Question

Passkey crashes PayPal app

Forum|Forum|2 years ago
September 21, 2023
28 replies
1656 views

I managed to create a passkey in the PayPal app on iOS. (Trying in Safari on both macOS and iOS said that the browser wasn't supported.)

When I try to login to the PayPal app using my passkey, the app crashes.

BTW, when I saved the passkey, 1Password changed the name of my login item from "PayPal" to "paypal.com". Is this intentional?

Also, I had 1Password open to the login item when I created the passkey. When I went back to 1Password, it didn't show the passkey in the item. I had to select another item and come back to see that it was there. (My other devices showed the passkey immediately.)

1Password Version: 8.10.16
Extension Version: Not Provided
OS Version: iOS 17.0.1
Browser: Not Provided

iOS

Show previous replies

1P_Dave

1Password Employee

@1proller

I'm happy to hear that things are working in the latest beta of iOS, hopefully the fix will make it to the stable version soon. 🙂

-Dave

A

Anonymous

Can we expect a fix with the release of iOS 17.1?

1P_Dave

1Password Employee

@Flawless

Thanks for the question. It looks like the fix that was included with iOS 17.1 beta 3 was reverted in the Release Candidate version so we'll likely need to wait for a future update.

-Dave

A

Anonymous

@1P_Dave

How unfortunate, thank you for clarifying.

1P_Dave

1Password Employee

Hopefully we see an iOS update with a fix soon.

-Dave

M

michaelyork

I can also confirm (if it's helpful to folks) that the fix is no longer present in the latest RC build. Was wondering if I'd gone crazy! I remembered things working fine a couple weeks back.

1P_Dave

1Password Employee

@michaelyork

Thanks for adding your report. 🙂

-Dave

gmpalterAuthor

As of a couple days ago, the PayPal app no longer crashes when I try to use my passkey. Instead, it just reports that an error has occurred. (This happened on iOS 17.0 and, today, on iOS 17.1.)

On an unrelated note, when I try to login to PayPal using my passkey in Safari on both iOS and macOS, PayPal asks for my TOTP code! (Could someone please explain passcodes to PayPal?)