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chunheisiu
chunheisiu
January 23, 2026
Question

Passkey does not work with Cathay Pacific's website

  • January 23, 2026
  • 1 reply
  • 52 views

On Cathay Pacific's website when choosing to log in with passkey, the site will prompt to use the passkey saved in 1Password. However, the login process with ultimately fail, stating that "There was a problem signing in with your passkey. However, the same key works for logging in through the app.

 

1 reply

ChrisC1P
ChrisC1P
1Password Employee
January 23, 2026

Hi @chunheisiu thanks for reaching out!

I'm sorry you're having issues signing in using your passkey on the Cathay Pacific site.

I did some testing on my end and found I had no issues signing in using a passkey. I have some questions to help me better understand what's going wrong and so I can provide the best advice moving forward.

  • Can you confirm the URL of the page where you're having issues?
  • Can you confirm what browser you're using as well as what version?
  • Can you confirm the version of your 1Password browser extension? You can find the version number by right-clicking the 1Password icon in your browser's toolbar, choosing Settings > About.
  • Are you signing in using a phone number, your email, or a membership number?

 

Let me know if you have any questions!

- Chris

chunheisiu
chunheisiuAuthor
January 23, 2026

Hello Chris,

I tried logging out and logging back in through their app and was prompted to “upgrade” my passkey. After that, the new passkey works fine on both the app and web.

1P_Gem
1P_Gem
1Password Employee
January 28, 2026

Hi @chunheisiu, I'm so pleased to hear that all is working now after being prompted to upgrade your passkey. Thanks for letting us know!

- Gem

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