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November 16, 2025
Question

Passkey issue - No available sign-in for....

  • November 16, 2025
  • 3 replies
  • 337 views

On my Samsung A55 with Android 15, I have a problem where all my passkeys in 1password are not recognised. It looks like since there was a new recent feature introduced to allow Windows to use 1password for passkeys, the passkeys in 1password Android are no longer noticed or working. See attached screenshot) . Tried unsetting and resetting the autofil in Android 

3 replies

BennyBoyAuthor
November 16, 2025

Just to add, it looks like this is an Android based issue, because the 1Password passkey when using Windows works there, but on Android 15, I get what's seen in the attached screenshot.

November 16, 2025

I'm having the exact same issue on a Motorola G.  Signing in from another device worked fine last week, but after the recent upgrade of 1Password to integrate into Windows Hello, my phone no longer works:  "No passkeys available" There aren't any applicable passkeys on this device. Try a new device or create a passkey."

BennyBoyAuthor
November 16, 2025

@jstnhss  Good day to you. I think I might have a solution that I hope helps you too.
Please see below.

Best regards,
BennyBoy.

November 16, 2025

Thank you. Only steps 1&2 + Re-login were necessary.  That did the trick! Very much appreciated @BennyBoy 

BennyBoyAuthor
November 16, 2025

Found a solution. Not sure why I had to do this but I did the following....

  1. Force stopped the 1Password app.
  2. In the 1Password app info, went to "Storage" and selected "Clear Data".
  3. Uninstalled the app.
  4. Re-installed the "1Password" app from "Google Play".
  5. Re-did all the settings for Autofill and Android, set to "1Password".
  6. Android settings "Security and privacy" > "More security settings" > "Passwords, passkeys, and autofill". Make sure "1Password" is the preferred service. You can also unselect "Samsung Pass" for good measure.
  7. On the Android Chrome browser app set "Autofill Services" to "Autofill using a another service". You may need to restart the browser session to make this active.


After this all the passkeys started working again. Happy days.