Passkey not found

@1P_Dave
Yes to all.
Entire account is selected for show filling suggestion.
App is at 8.10.26
Docusign item shows the icon you point to above.

Thanks for confirming those details, @xtremetoonz!

In order to take a closer look, I'd like to ask you to reproduce the behaviour and send over some diagnostics from your device:

• How to send a 1Password diagnostics report - 1Password for iOS

Please attach the diagnostics report to an email message addressed to support+forum@1password.com and include a link to this thread, along with your username.

After sending the email, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place.

-David

@1P_David, Ticket #ITI-85976-418

@xtremetoonz

Thank you for posting the Support ID. I've located your ticket and directed it to the correct team, one of my colleagues will send you another reply via email as soon as they've reviewed your diagnostics report. Please continue the conversation there.

-Dave

ref: ITI-85976-418

I wish I had a more constructive and helpful follow up with my issue. In regards to my issue with Docusign, I deleted the passkey in 1Pass and removed from my Docusign profile and re-added. My issue before was that Docusign would pop up a QR code and using my phone wouldn't properly match to my mobile 1Pass Docusign item. After deleting and re-adding, I no longer get a QR code prompt and my 1Pass browser extension works as expected integrating with the passkey response. So my issue is fixed, but not necessarily the issue I had with the QR code.

@xtremetoonz

I'm happy that signing in with a passkey using the browser extension is now working. If you do run into any other issues, such as signing in using a passkey on your phone, then please reply to the last email in your support ticket and the team will be there to help further.

-Dave

I'm having this issue with Google. It presents a QR code, I scan it with my iPhone and click the prompt to "use passkey" (or whatever it says), 1P is queried for a "google.com" passkey which I do have exactly as everyone else ITT, and then I get the "no matches" error. Yes to all your other questions thus far, @1P_Dave, including suggestions at workarounds. App version is 8.10.30.

Submitting diagnostic report from your instructions.

@lol

I'm sorry that you're running into the same issue and that none of the suggestions in this thread helped. Your diagnostics report made it to the team and one of my colleagues will reach out to you soon via email to help find a solution.

-Dave

ref: YEY-72683-569

Hey 1Password support team.

For anyone else struggling with this, here's what I did that made it work after trying everything in this thread with no luck.

Context: I added a passkey to my Google account while signed in to 1Password for macOS (and, in turn, Chrome). When trying to test that the passkey works on the Google test page, I clicked the little passkey/FIDO key button on the 1Password pop-up to get to the QR code. On my iPhone, I opened the QR scanner and scanned the code, and received the screen showing that there are no matches. Trying to search for my Google account on my phone crashed 1Password and the Google passkey verification failed.

The problem was finally solved very easily. It was because my 1Password for macOS app was still logged in and active. After quitting 1Password, I tried again the same way (this time the pop-up said to log in to 1Password; I did not, and only clicked the passkey/FIDO key icon.) Boom! Passkey sign-in successful.

Just thought I'd let anyone else who stumbles upon this thread know.

I wrote a long explanation on how I solved this and accidentally refreshed the page, but here's the gist of how I got it to work while all of the above suggestions did not:

My 1Password for macOS was unlocked and active when scanning the QR code. Quit 1Password for macOS before scanning the QR code to test the passkey. It should hopefully work, and it did for me!