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September 25, 2025
Question

passkey on gmail app on samsung galaxy s21 on latest (android 15) and adding a second gmail user

  • September 25, 2025
  • 3 replies
  • 130 views

opening a gmail session in a browser and getting prompted for a passkey worked fine. 

I am trying to add a second gmail account to the gmail app.  When I try this, 1password is not displaying all of the users in the bar, but it does let me open 1password.  I can select the account name there.  then it prompts for a passkey, but it only looks in google.  when I say try another way, it does not suggest 1password, it just displays a QR code and says to take a picture with another device.   The first gmail user is already present from the initial phone setup (and I did not have a passkey on it at that time.   So I assume that this is a samsung or more likely a google app issue, and not 1password.    Has anyone else successfully added a second gmail user to the gmail app on android (with a passkey)?

 

3 replies

nodearAuthor
September 25, 2025

also, android preferred passkey service is 1password.   the google popup is simply "no passkeys available" and offers "choose a different device".   Looping through to "try other ways" never suggests 1password and it eventually asks me for a recovery key to log into the account. 

 

nodearAuthor
September 25, 2025

oh crap.   no way to edit one of these posts???   GALAXY S25.   Not S21.  The S21 lost it's water resistance a few months ago without telling me and it got splashed with water and died in my arms.  

AJCxZ0
September 25, 2025

oh crap.   no way to edit one of these posts??? 

Click the cog (⛭) in the top right - where no-one would look - for the drop-down menu. You should see Edit, though that option disappears after a while.

1P_Dave
1Password Employee
September 26, 2025

Hello @nodear! 👋

I'm sorry that you're running into an issue when signing into your Google account using a passkey. Please reproduce the issue one more time and then I'd like to ask you to create and share a 1Password diagnostics report from your Android device:

Send a diagnostics report (Android)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/passkey-on-gmail-app-on-samsung-galaxy-s21-on-latest-android-15-and-adding-a-sec/162802
  • Your forum username: nodear


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

nodearAuthor
September 26, 2025

Your support ticket ID is QED-52672-116.

1P_Dave
1Password Employee
September 26, 2025

@nodear 

Thank you for posting the Support ID! One of my colleagues will send you an email as soon as possible.

Since we have a communication channels open via email, I'll close this thread. 

-Dave