Passkey prompt missing in Firefox

Hello @ryan_short! 👋

I'm sorry that you're unable to sign in to Github using a passkey in Firefox. I've just tried signing in using the following steps and I received the passkey prompt from 1Password:

1. Go to https://github.com/
2. Click Sign In.
3. Click Sign in with a passkey.

Are you following the same steps? If you then please check the following:

1. Open your browser.
2. Right-click on the 1Password icon in your browser's toolbar and click Settings.
3. Click General.
4. Make sure that "Make 1Password the default password manager in this browser" is turned on.
5. Click Autofill & save.
6. Make sure that "Offer to save and sign in with passkeys" is turned on.
7. Turn off the built-in password manager: Turn off the built-in password manager in your browser

other than deselecting one Vault

Can you double-check that you didn't turn off the vault that contains your passkey for Github? I look forward to hearing from you.

-Dave

Thanks Dave, I've checked those settings and they all look right. I did just try to create a new Firefox profile and installed the 1Password extension and the passkeys work correctly so it looks to be something in my existing profile. I'll do some more digging in the Firefox profile.

@ryan_short

It's interesting that passkeys are working correctly in the new profile. Can you tell me the following:

1. If you clear all of your browsing history/cookies/cache in the original profile then do you see any changes?
2. If you remove and then reinstall the 1Password extension then do you see any changes?
3. Are you able to use 1Password to save and sign in with a passkey on the following test site: WebAuthn.io

I look forward to hearing from you.

-Dave

Hi Dave

I've worked it out, this is my work laptop and I have the Keeper password manager extension also installed in Firefox for work passwords etc. If I disable Keeper then the 1Password passkey popup appears correctly. I guess there is something going on with both being installed.

• Ryan

@ryan_short

I'm glad that you were able to figure things out! The native passkey prompt appearing when Keeper is installed is something that I've seen reported before. Thank you for sharing your findings with the community.

1Password isn't designed to be used alongside another password manager and it's possible that having both 1Password and Keeper installed, or perhaps browser policies from your workplace, is causing the native prompt to appear.

Let me know if there's anything else that I can help you with.

-Dave

Okay, so for anyone struggling with this like me and for who the suggestions above do not solve it (I had no other password manager extension) I figured it out, at least in my case

On Windows 11 at least, there is apparently a prerequisite to be able to save Passkeys to 1Password through the browser. I suspect this is across all browser but definitely in Firefox (in my case, Firefox-based Floorp browser)

You need to have a Windows 11 PIN set in the settings menu (Settings → Accounts → Sing-in Options → PIN (Windows Hello) → Create PIN) because apparently Windows Hello is a requirement to save passkeys to 1Password browser extension. After I enabled this, I remembered I had some issue a while ago and had disabled that PIN

Then you need to go to Settings → Accounts → Passkeys → Advanced Options and make sure the switch “Passkey managers” next to 1Password is turned on and I have also enabled “Save passkeys to this device” though I’m not sure whether that’s a requirement

I also, just to be sure, then disabled and re-enabled the 1Password settings General → Make 1Password the default password manager in this browser” and I did the same for the setting Autofill & Save → Offer to save passkeys. Now, I’m not sure this last step is necesarry. I also tried this before I enabled the Windows Hello PIN but that did not work, the PIN and the other setting described above is the requirement

After all this, I FINALLY received the prompt to store passkeys in 1Password through the Firefox extension. I hope this helps someone else. 

Perhaps the 1Password team could document this requirement somewhere or if that’s already done, make it more clear this is a requirement either by detecting and warning this setting is not turned on, or by mentioning it at the Passkey setting in the extension settings or something

Cheers!