Question

Passkey support for Kraken

Forum|Forum|2 years ago
June 12, 2024
6 replies
702 views

When I try to add a passkey in the Kraken app it bring up the default Android passkey save pallet as opposed to the 1password one. I can use 1password to save passkeys on Android with other apps. Is this just because 1password doesn't yet support Kraken?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Android

1

1P_Evon

1Password Employee

Hello @hasmat, thank you for writing in. I've tested the Kraken app on my Android device and have been able to recreate the same behaviour.

The Android system prompt usually appears when setting up passkeys with hardware keys such as Yubikeys or digital security keys; not passkeys. This seems to be an issue with how the developers of the Kraken app have implemented passkey support.

I apologize for the inconvenience. I'll pass this information along to our developers.

Let me know if there's anything else I can assist you with.

-Evon

ref: dev/core/core#30965

C

Czeslaw

I have contacted Kraken support with the same problem and they claimed it's an issue with 1Password.
@1P_Evon Could you please look into it?

1

1P_Evon

1Password Employee

Hello, @Czeslaw. Thank you for writing in. I appreciate the time you took to contact Kraken's support team.

We have reported this issue to our developers to see if there's anything we can do to resolve this problem on our end. I've also noted in our tracker that you contacted Kraken's support team with their response.

Let me know if you have any questions.

-Evon

Q

qlimax

I also encounter this problem still. Has there been any progress on this issue?

1P_Dave

1Password Employee

@qlimax

I'm sorry that you're running into the same issue, the internal work item to investigate this further is open in our development team's tracker but I don't have any updates to share. I've added your report to the internal work item so that the team is aware.

-Dave

M

moixa

Issue still persists! Any update on fixing the problem?

1P_Dave

1Password Employee

@moixa

I'm sorry that you're still seeing the issue, I don't see any updates in the internal work item open for the issue. So that I can update the internal work item, could you post a screenshot of the current screen that you see when you try to save a passkey for the Kraken app?

-Dave

Issue=FS-1142

M

moixa

Hi, I was able to save the passkey fine to 1Password in Firefox/MacOS. However, when trying to re-authenticate Kraken in the same browser or on my Android, it is not able to retrieve it from 1Password. No screenshot available as I had to recover my account and deleted the passkey auth for now.