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March 21, 2026
Question

Passkey unlock

  • March 21, 2026
  • 2 replies
  • 78 views

Hi,

I get this situation a lot of the time.

Login to an internet account that enables Passkeys.  I have a passkey.  The interface presents me with this prominent Unlock 1Password button,  but it does nothing.  It is not responsive to any clicks.

 

2 replies

1P_Dave
1Password Employee
March 23, 2026

Hello @jimlongo! 👋

I'm sorry that you're seeing a prompt that isn't responsive. The prompt is normal if the website that you're on sends a passkey request but 1Password is locked, you need to unlock 1Password so that 1Password can respond to the request. However it's not normal that the button isn't responsive. As a first step, can you make sure that you're using the latest version of both 1Password and your browser: How to keep 1Password up to date in your browser

If you're already using the latest version and still seeing the issue then can you tell me the following: 

  1. Which browser are you using?
  2. On which website are you seeing the issue? Can you share the website address?


I look forward to hearing from you.

-Dave 

jimlongoAuthor
March 23, 2026

Hi, it's with Safari, trying to login to https://my.wealthsimple.com/app/login