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June 26, 2025
Solved

Passkey Unlock Beta Subscription Frozen

  • June 26, 2025
  • 1 reply
  • 614 views

Is the Beta ending?  Got an email a few days ago go that my beta subscription was about to expire. Today it shows as Frozen and asking me to subscribe paying. 

Best answer by 1P_Dave

Hello @joxel! 👋

Thank you for reaching out! The team is aware of the issue and is currently working on unfreezing affected beta accounts and extending the passkey unlock trial.

I'll update this post as soon as soon as I have more information to share. For the time being, please send an email to support@1Password.com and our team can manually extend your trial.

-Dave

1 reply

1P_Dave
1P_DaveAnswer
1Password Employee
June 26, 2025

Hello @joxel! 👋

Thank you for reaching out! The team is aware of the issue and is currently working on unfreezing affected beta accounts and extending the passkey unlock trial.

I'll update this post as soon as soon as I have more information to share. For the time being, please send an email to support@1Password.com and our team can manually extend your trial.

-Dave