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idkicarus
November 15, 2024
Solved

Passkeys not working on Nintendo.com in Firefox

  • November 15, 2024
  • 12 replies
  • 1066 views

If I create a passkey from my PC and save it to 1Password, I'm not able to use that passkey to login on any of my devices which have 1Password installed, not even the PC that made it.

However, if I create a passkey from my iPhone 15 and save it to 1Password, the passkey will work but only from that particular phone, even though that same passkey is saved in 1Password and is visible from the desktop app and browser extension.

I've just been wondering if the issue is a result of how Nintendo has implemented passkeys, a weird Windows 10/11 issue, or if it has something to do my version of 1Password.

1Password Version: 8.10.52
Extension Version: 8.10.48.25
OS Version: Windows 11
Browser: Firefox

    Best answer by ChrisC1P

    Hi @werd thanks for reaching out!

    While I can't guarantee when a fix will make it to our stable release, I tested this out with the latest beta release and found I had no issues creating and signing in with a passkey in my Firefox browser on the Nintendo site.

    If you're willing to test this out on your end, you can use the following guide to use the 1Password for Firefox beta release: Use 1Password beta or nightly releases

    Once the testing in the beta is complete, we'll release the fix to the production version of 1Password for Firefox as soon as possible.

    Let me know if you have any questions.

    -Chris

    12 replies

    Show previous replies
    W
    werd
    April 21, 2026

    Created a passkey in 1password w ith firefox, can not authenticate with it. I opened Chrome and it's able to login just fine. So the issue is still present on firefox

    OS: Tahoe 26.4.1
    Browser: 
    Firefox 149.0.2
    Chrome 147.0.7727.102
    1Password for Mac 8.12.10 (81210036)

    ChrisC1P
    ChrisC1PAnswer
    1Password Employee
    April 21, 2026

    Hi @werd thanks for reaching out!

    While I can't guarantee when a fix will make it to our stable release, I tested this out with the latest beta release and found I had no issues creating and signing in with a passkey in my Firefox browser on the Nintendo site.

    If you're willing to test this out on your end, you can use the following guide to use the 1Password for Firefox beta release: Use 1Password beta or nightly releases

    Once the testing in the beta is complete, we'll release the fix to the production version of 1Password for Firefox as soon as possible.

    Let me know if you have any questions.

    -Chris

      P
      Philippe23
      April 22, 2026

      Can confirm [at least for me], on Windows in Firefox [149.0.2] with Beta 1Password extension Passkey Login on Nintendo.com works!  Thanks!

      1Password browser extension version 8.12.12.43
      81212043, on BETA channel

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