Question

Passkeys stored in 1password on Android cannot be accessed on Google pixel

Forum|Forum|2 years ago
April 26, 2024
4 replies
3789 views

I have a new Google pixel 7a and use 1Password.

I have tried this in Chrome and Brave Browsers

1password is not offering to fill passwords in the browser, if I click the password icon it says I have no saved passwords and if I manually browse by clicking the url in 1Password it says there are no saved passkeys and I only get the option to choose another device.

If I choose another device i have those choices:

USB Security key
Use a different phone
This device

Nothing presents the passkey.

Please help as I am now Locked out of this account on my phone and am reluctant to use passkeys further.

This work on my iPad

1Password Version: 8.10.30
Extension Version: Not Provided
OS Version: Android 14
Browser: Brave

Android

S

sailingbikerukAuthor

UPDATE: I am guessing this just doesn't work on phones because it doesn't work on my iPhone either. It doesn't offer 1Password to fill in the email field and I get a similar prompt if I complete that by copy paste.

Its a bit annoying given the nagging messages about using passkeys

M

malcolmbastien

It's 2025.

I have a new Google Pixel 9 Pro and use 1Password.

When I try to log in to the Twitter app, I see a 1Password prompt "Use your saved password for X." I select it. A moment later, I see an Android (not 1Password) dialogue box "No passkeys are available"

In the system settings, 1Password is set as the preferred service for passwords, passkeys and accounts.

Other apps have been unreliable in allowing 1Password to smoothly provide my account details and OTPs. As a new Android user, I'm unsure if Android is the issue or if the 1Password app is.

Trevor_1P

1Password Employee

Hi @malcolmbastien,

I'm sorry that your experience with 1Password on your Pixel 9 Pro hasn't gone as smoothly as expected so far. I'd definitely like to further look into that for you. To do so, I'd like to ask you to create a diagnostics report from your Android device:

Send a diagnostics report (Android)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/passkeys-stored-in-1password-on-android-cannot-be-accessed-on-google-pixel/45395/replies/159172
Your forum username: malcolmbastien

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you!

- Trevor

1P_Dave

1Password Employee

Hello @sailingbikeruk! 👋

I'm sorry that you're running into trouble when signing in using a passkey on your Android device. As a start, please make sure that autofill is setup to work with 1Password:

Use 1Password to save logins and sign in to apps and websites on your Android device

Then try these steps to sign in with a saved passkey: Use 1Password to save logins and sign in to apps and websites on your Android device

If that still doesn't work then can you tell me the name of the app or website that you're trying to sign into on your Android device? And are you able to sign into that website using 1Password on a desktop?

-Dave

S

sailingbikerukAuthor

Yes I have autofill enabled and all options are switched on. Passwords, passkeys and data services only has 1Password selected.

I’d say this was the problem:

Only apps with built-in passkey support are compatible with 1Password at this time. Saving and signing in with passkeys in browsers like Chrome will be supported in the future.

I setup “My Sony”, but the app I was using opens a website in the browser. It’s a bit disappointing that this isn’t made more clear by 1Password during passkey creation.

Strangely, it works fine on my iPad, but it won’t offer the passkey on either phone. It’s a significant negative for me and if I was paying for 1Password rather than getting it free from my employer, I’d be looking at alternatives at this point.

P

phenome

To whoever stumbles on this, I hope you find this and that this fixes it for you.
I had the same issue on my Pixel 8a for a good while.

I finally tried just now to:

settings > passwords, passkeys and accounts
Preferred service > edit > set to NONE
Preferred service > edit > set to 1Password again
- (I also readded Google and Microsoft Authenticator as additional services. Just wanted to state that having this on still worked)

DONE. Now I'm seeing 1Password autofill suggestions atop the keyboard (I realize even this was missing), and now I also see passkeys suggestions from 1Password.

So, reregistering as the preferred service did it. Fixed.

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