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mike_g
mike_g
July 17, 2024
Question

Password box blank on browser 1Password for Windows in Virtualbox

  • July 17, 2024
  • 3 replies
  • 126 views

I have a weird situation that has been going on now for quite a while. On the browser (Chrome and Edge, not Firefox) extension, when I click on it to log in, the password box is just an empty box/window. Funny thing, if I just type my password before I click anywhere else, it will log me into my 1Password. If I click anywhere else, the box stays over all the other windows and I can't log in, unless I open the 1Password application. In this case the box goes away after I log in.

Also, this only applies to the Windows 11 (latest) running in Virtualbox (also latest) on my Ubuntu/Linux host. I have two of these systems and it happens on both. It doesn't happen on native Windows installs.

Thanks.

1Password Version: 1Password for Windows 8.10.36 (81036046)
Extension Version: 2.26.1 beta
OS Version: Windows 11
Browser: Chrome

3 replies

1P_Gem
1P_Gem
1Password Employee
July 18, 2024

Hi @mike_g! I'd be curious to know whether this behaviour is impacted by the hardware acceleration setting in the desktop app. Would you be able to try following the steps below?

  1. Press the Windows key on your keyboard, type 1Password, and click on it.
  2. Unlock with your usual credentials if prompted.
  3. In the top left of the window, next to the word 1Password, click ⋮ > Settings > Advanced.
  4. Uncheck the option to Use Hardware Acceleration.
  5. Fully quit the app with Ctrl + Q or by right clicking the icon in the system tray > Quit.
    • It's important not to skip this step as a full restart of the app is required for this setting to take effect.
  6. Relaunch 1Password and then test whether you can still reproduce the issue.

Let me know how this goes!

mike_g
mike_gAuthor
July 18, 2024

Solved it. Also, I'm pretty embarrassed I didn't look through the setting in the main application before posting this. Hopefully it might help someone else.?. Thanks again; I really do appreciate it.

1P_Gem
1P_Gem
1Password Employee
July 19, 2024

Hi @mike_g, I'm so pleased to hear that this got things working. Thanks for letting us know! 😄

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