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A
Anonymous
January 24, 2024
Question

Password not Unlocking

  • January 24, 2024
  • 4 replies
  • 88 views

My issue is not quite what has previously been written about.

I am a Beta and Nightly User.

What has started recently and is now quite frequent is that unlocking via the extension icon does not work.

In some instances the icon shows unlocked and when I go to access a site it shows 1P as locked and the icon also now shows locked. Entering the password a second time sometimes works and sometimes doesn't.

I do not get the problem if I unlock 1P via the main desktop.

I wonder if I should delete and reinstall the extension.

1Password Version: 8.10.26008
Extension Version: 2.11.0
OS Version: Win10 64 bit
Browser: Edge

4 replies

1
1P_Evon
1Password Employee
January 30, 2024

Hello @Andrew42,

Thank you for reaching out! I'm so sorry for the late reply.

I'd like to dig deeper into the issue you're experiencing with 1Password in the browser. I recommend sending an email to mailto:support+forum@1Password.com so that our support team can help you.

With your email please include:

  • A link to this thread: https://1password.community/discussion/144148
  • Your forum username: Andrew42

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

We look forward to assisting you further, @Andrew42.

-Evon

A
Anonymous
January 31, 2024

I will do as you request as soon as I have another occurrence. I will then immediately run a diagnostics report and add that as well.

A
Anonymous
January 31, 2024

Here is the BOT answer

[#XPT-11322-655]

1
1P_Evon
1Password Employee
January 31, 2024

Hey @Andrew42, I've located your support ticket and we will get in touch with you as soon as possible about this issue. Let's continue the conversation there, I'm closing this thread to prevent duplication of effort. 🙂

ref: XPT-11322-655

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