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A
Anonymous
April 21, 2023
Question

Password required every time I open 1Password even with TouchID enabled

  • April 21, 2023
  • 3 replies
  • 153 views

Just installed 1Password on a MacBook Air M2 and for some reason I am required to enter my password every time I open the app (after it locks). I have TouchID enabled and the option to re-enter my password every 30 days. Any idea why TouchID is not working? Computer and 1Password and all updated to latest versions.

1Password Version: 8.10.4
Extension Version: Not Provided
OS Version: MacOS 13.2.1
Browser:_ Not Provided

3 replies

1P_Tommy
1P_Tommy
1Password Employee
April 21, 2023

@tastyroadkill

Please update to macOS 13.3.1 unless that was a typo. Are you having to enter the password in 1Password 8 or 1Password in the browser? 1Password in the browser 2.10 is making its rounds. Can you check to make sure you've got it installed? Once installed be sure to fully quit 1Password and the browser to reestablish any connections. It may not be necessary but those steps have helped me over the last decade.

A
Anonymous
April 22, 2023

Oddly enough it's started working now. Will keep an eye and let you know if things change. Thanks for your quick response.

1P_Tommy
1P_Tommy
1Password Employee
April 22, 2023

You're most welcome. Have a great weekend.

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