Question

Password reset

Forum|Forum|22 days ago
September 9, 2026
6 replies
2 views

I still have access to the Mac 1Password app and access to the iPhone app. But how do I go about resetting the 1Password password? Every time I go to “Have Recovery Code” and I enter the recovery code, it tells me the recent attempt was canceled?

macOS

This topic has been closed for replies.

1P_Dave

1Password Employee

Hello @MJ247365! 👋

Thanks for the question! For your protection, 1Password will automatically abort recovery attempts in certain situations such as if you’ve recently signed in to your account. It sounds like you’re still able to sign into 1Password in the 1Password app. You can read more here: Generate and use recovery codes

Have you forgotten your account password? I’d like to better understand why you’re trying to use your recovery code if you still have access to 1Password on your Mac and iPhone.

-Dave

M

MJ247365Author

Yes, the account password I have saved doesn’t appear to be working. I was luckily able to get the Mac app opened, along with my iPhone app. I have generated a recovery code, and when I try to use if I sign out of web app, it tells me "Recent attempt was canceled." Am I not able to reset the password without the old one? If not, how can I continue to use 1Password?

1P_Dave

1Password Employee

@MJ247365

Thank you for the reply. Since you have access to 1Password currently, look for a Login item in your Personal vault named “1Password Account”. It may contain your password.

If that doesn’t work then I recommend following the steps in this article: If you forgot your 1Password account password or you can’t unlock the app

I have generated a recovery code, and when I try to use if I sign out of web app, it tells me "Recent attempt was canceled." Am I not able to reset the password without the old one?

You’ll need to wait some time, at least 24 hours, since generating the recovery code and without actively using 1Password on either your iPhone or Mac. Then you should be able to use the recovery code to recover access to your 1Password account and choose a new password.

If you send an email to support@1Password.com, along with a link to this thread, then the team can take a look at your account and help further with specific instructions.

-Dave

M

MJ247365Author

I also opened a Support Request 771272

M

MJ247365Author

I am really worried if I sign out of the apps I will be locked out and not be able to get back in. I do have the ER kit downloaded as well.

1P_Dave

1Password Employee

@MJ247365

Thank you for sending an email to the team. I can confirm that your support ticket is in our queue and one of my colleagues will send you a reply as soon as possible. Please do not sign out of 1Password on any devices.

Since we have a communications channel open via email, I’ll close this community thread.

-Dave

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