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V
vishalsheth
June 15, 2025
Question

Password update

  • June 15, 2025
  • 9 replies
  • 116 views

I created a login in 1Password. It was created in June 2024. Now on checking it’s showing different details for me and to my wife for the same account. The item is in the same folder which is shared between us. This is very surprising. I’m surprised with these new things happening on 1pwd8. With 1pwd7 I had never faced an issue like this.

This was checked on iPad, iPhone & Android. 
Such issues are not acceptable from 1Password. 

9 replies

1P_Dave
1Password Employee
1P_Dave
1Password Employee
June 16, 2025

Hello @vishalsheth! 👋

I'm sorry that you and your wife aren't seeing the same details in an item on both of your devices. So that I can better understand the situation can you tell me the following: 

  1. Do the details still differ when you both log in to your respective 1Password accounts on 1Password.com (in the browser, not the app)?  
  2. Can you confirm that the item is located in the same shared vault on 1Password.com? 
  3. What detail is different? 


I look forward to hearing from you.

-Dave

V
vishalshethAuthor
June 17, 2025

I forgot to share additional information. When I opened the item where my wife was viewing correct data, and then closed it not by saving without making any changes the information got updated. 

The date was different. We were looking at the same item from the same location.

1P_Dave
1Password Employee
1P_Dave
1Password Employee
June 20, 2025

@vishalsheth 

Thank you for sending in the diagnostics report, I can confirm that we've received your email. One of my colleagues will send you a reply via email as soon as they've finished reviewing it. 

Since we have a communications channel open via email, I'll close this thread. 

-Dave

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