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Anonymous
January 1, 2023
Question

Passwords are not showing up on Android for Linked Apps with website credentials

  • January 1, 2023
  • 14 replies
  • 5320 views

I've been trying out 1password for my family and really enjoying it over other password managers like Lastpass. However, on Android I seem to be having issues with some apps when using credentials that were originally for the website version. For example, my captialone account works fine in browser but when I open up in app, 1P doesn't display my credentials. I have to manually open the 1P app and search for the account, copy and paste the password over. Could this be a permission issue? Is there a "health check" functionality that would check everything is good? Capitalone and thinkorswim are two apps that don't prompt me with credentials even though they are linked.

Let me know if there is more information I can provide and Happy new year!

1Password Version: 8.9.10
Extension Version: Not Provided
OS Version: S22+ Android 13
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=android%20app

14 replies

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X
xboom01
March 17, 2023

I don't like the split screen mode, to me it's more of a pain than just a normal copy and paste. Since I switched to show Below the fields it will occasionally fill in the username and password other times it will only fill in one of the fields.

1P_Timothy
Community Manager
1P_Timothy
Community Manager
March 22, 2023

Hi @xboom01, thanks for following up with us.

I can understand your preference to copy and paste instead of using split screen mode. With US bank, you could also try these steps instead of switching between apps:
1. Open the US bank app and long press a sign in field.
2. Tap "Open 1Password".
3. Tap ⋮ next to your US bank item.
4. Tap the username field.
5. Tap back then tap your US bank item to fill the password.
6. Paste your username from the clipboard.

X
xboom01
March 23, 2023

Lucky for me it's one of the usernames I can remember. The password field seems to always populate.

1P_Timothy
Community Manager
1P_Timothy
Community Manager
March 29, 2023

Thanks @xboom01. I agree with you there, both fields would of course be ideal but if it's only one it's much easier to work around a missing username.

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