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April 14, 2025
Question

Passwords in family account Not showing

  • April 14, 2025
  • 7 replies
  • 227 views

Hi everyone, I am part of a family account. My wife and I have our own  vault with passwords. My wife can see "all of them", but i can see only a subset.

History: I had my own personal 1pw account. I gott added to the family account and somehow had the app twice. Deleted the "old" app. All is fine, i could add, see and use all passwords in our vault. 

Then my mobile Phone breaks without backup, i reinstall 1password, use my security code and so on. Then I cannot see most passwords. My account gets restored by the family account's admin, but same story.

Any idea how i can get access to all the passwords again? 

 

Thanks in advance 

7 replies

1P_Timothy
Community Manager
Community Manager
April 17, 2025

Hi @Cunner, thanks for joining the community! I'm sorry there's been some friction switching to the new family account.

My wife and I have our own  vault with passwords. My wife can see "all of them", but i can see only a subset.

Just to confirm my understanding for next steps, can your wife see all the passwords you expect to see —yours, and any shared in addition to hers — or just all of her passwords? Thanks again!

CunnerAuthor
April 18, 2025

Hi there, yes, she can see "my" passwords as well.

1P_Dave
1Password Employee
1Password Employee
May 23, 2025

@Cunner 

Thank you for posting the Support ID! I see that my colleague has sent you a reply via email, please continue the conversation there.

-Dave