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July 27, 2022
Question

Passwords not copying - please, I'm desperate!

  • July 27, 2022
  • 14 replies
  • 1848 views

Hi! I use 1pass with my company. I feel like the only one with this issue and it makes me feel crazy because no one, I guess, believes me?

Say I need to log into a site that I personally don't have the password for, the only way to get the password is by copying it from 1pass. I copy the email address from 1pass, paste it into the website I want to get into, and that works fine. Then I click copy next to the password. Sometimes it just doesn't copy at all, no matter if I hit the copy button, ctrl+c, or right click it just won't. Other times when I paste it into the pw box on the website I noticed that the password I just pasted is way longer than what I just copied.

I spent a while going back and forth trying to figure out why, then eventually tried pasting it into Microsoft Edge (I usually use chrome) and the password showed up...but it wasn't the password, it was the email! The password just didn't copy. I can do this a million times and the result will be the same.

I don't know what to do. It's interfering with my ability to do my work. Please help!

14 replies

June 7, 2023

Hi @1P_Gem,

Thank you for responding. The issue is still persisting today. I have followed the provided instructions to send the diagnostic report. Below, you will find my ticket number for reference.

Your support ticket number is 142868.

BR,
Ben

1P_Gem
1Password Employee
June 8, 2023

Hi @benlagrou, thanks for getting back to me with your support ID! We've received your email, and will continue the conversation over there 😄

ref: QXS-53522-521

September 19, 2023

Hi @1P_Gem,

3 months and a lot of 1password updates later...I was wondering when this issue will be tackled by the team.
I've only got a support ID number. When I reply on that I get antoher number. Where will this conversation continue?

BR,
Ben

AliH1P
1Password Employee
September 20, 2023

Hey @benlagrou, we don't currently have any updates regarding this issue. I've also sent you a reply via email to continue our conversation over there.

Ali

ref: QXS-53522-521