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A
Anonymous
September 19, 2023
Question

PayPal passkey crashing 1P/Watchtower passkey disappeared on iOS

  • September 19, 2023
  • 13 replies
  • 673 views

I was going through watchtower passkeys to set up available passkey's and noticed PayPal didn't have one set up. I went to the PayPal app to set that up and when saving it to 1Password, the 1Password app saves the passkey to it's database and then immediately crashes. No passkey appears to be saved to PayPal on their end. This is reproducible every time and I'm unable to create a passkey in PayPal.

After this, the passkey option is now no longer available in watchtower. I can go to something like "Two-factor authentication" and select "Passkeys available" from the dropdown, but no items are listed any longer when some of my items do have passkeys available.

The PayPal app is up to date at version 8.49.0.

1Password Version: 8.10.16
Extension Version: Not Provided
OS Version: iOS 17.0
Browser: Not Provided

13 replies

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1P_Dave
1P_Dave
1Password Employee
October 30, 2023

@steve28

The issue still exists in iOS 17.1. Some colleagues and customers have reported success with iOS 17.2 Beta 1 so hopefully the fix will come with the official release of 17.2 in the future.

-Dave

1P_Dave
1P_Dave
1Password Employee
December 11, 2023

@kodaviz, @josephwit, @Gman54, and @steve28

iOS 17.2 was just released by Apple and it includes a fix for the issue where saving and signing in with passkeys using 1Password in iOS apps didn't work. You can find instructions on how to update here:

If you're still having trouble after updating to iOS 17.2 then please let me know. 🙂

-Dave

A
Anonymous
December 12, 2023

👍

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