"Pending upload file is missing" text after switching from standalone to families subscription

If we can be of further assistance here, please don't hesitate to contact us.

Ben

Hello, I have the same problem. How it is solved?

@ciro207

Please follow Ben's suggestion to email support using support+tradein@1password.com

Others who lost attachments when transitioning to a membership (whilst running Version 7.9.2 on macOS) may want to restore from backups. Consider these instructions forwarded below from mailto:support@1password.com. Note, restoring from backup will sign-out the user from the 1Password membership account.

Here are the steps to restore the attachments from a backup:

1️⃣ If you do not already have the Primary vault from the previous setup, create the Primary vault on your Mac.
Open and unlock 1Password.
Choose 1Password > Preferences and click Advanced.
Turn on “Allow creation of vaults outside of 1Password accounts”.

2️⃣ Once you create that, restore from your backup file: https://support.1password.com/backups/#you-can-also-create-and-restore-backups-of-standalone-vaults

... The restored vault will be "On My Mac" — from here users could go a few directions. I simply wanted the attachments, so made a smart folder to filter for items with attachments and then exported those items. The export contains a directory of unencrypted attachments.

Thanks for the additional info @stooart! 👆

Jack

I did this and it all seemed good until 1pass (mac) crashed and now every time I open the app, it crashes almost immediately. Is there something I should do to avoid the crashing? Some file that needs to be removed at the Finder level?

No issues with the iOS version currently

@dfresearch

I'm sorry to hear that 1Password is crashing on your Mac. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/125948/pending-upload-file-is-missing-text-after-switching-from-standalone-to-families-subscription
• Your forum username: Dfresearch
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

@markuswarren

Were they able to help you retrieve your attachments?

Hi @cavenewt, Yes, the support team was able to assist me in getting things working. Absolutely top-notch support too :)

One thing I learnt was that the new "Documents" item is a better place to put things you're going to attach to another items, rather than using attachements.

Hi @markuswarren, thank you for the breathtakingly speedy reply.

Like you, I don't have a Documents item. I'm still on V7, waiting to upgrade to V8 until I get my attachments back. That's where I tended to store security questions as screenshots. Once I get everything squared away, I can learn a new trick and use Documents.

I've already sent my diagnostics report to tech support and will await their reply; your experience is encouraging. I'd rather not dredge back through my old dropbox sync folder in case I need a security question reminder…