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mikemasin
May 31, 2025
Question

Persistent restart to update

  • May 31, 2025
  • 6 replies
  • 125 views

I just uninstalled the stable version and installed the 8.10.80 beta.  When 1P launches it prompts to restart but the link isn't active. (Later dismisses the message.)  About shows this (and restart isn't active.)

Thanks.

 

    6 replies

    X
    xazac
    May 31, 2025

    Same issue here, but my version is already the latest one.

    Please, fix it, thanks.

      1P_SimonH
      Community Manager
      1P_SimonH
      Community Manager
      June 4, 2025

      Hi @mikemasin and @xazac,

      Sorry for this annoyance! Have you restarted your computers since this started appearing? If you've tried that and it's still appearing, I'd like to ask you to create a diagnostics report from 

      1Password: Send a diagnostics report (Windows)

      Attach the diagnostics to an email message addressed to support@1password.com

      With your email please include:

      • A link to this thread
      • Your forum username


      You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

      M
      mikemasinAuthor
      June 7, 2025

      I'm a serial rebooter, report emailed. 

      #UFQ-47852-722

      Thanks.

      1P_Timothy
      Community Manager
      1P_Timothy
      Community Manager
      June 11, 2025

      Thanks for sharing that @mikemasin.

      I can see my colleagues have received the diagnostics and are helping via email. If you have any questions in the mean time, just let us know!

      Stanzilla
      Stanzilla
      June 11, 2025

      Same here, do you guys need more diagnostics data?

      1P_Dave
      1Password Employee
      1P_Dave
      1Password Employee
      July 3, 2025

      @Stanzilla 

      I'm sorry that you're seeing the same issue. I'd like to ask you to create a diagnostics report from your Windows PC:

      Send a diagnostics report (Windows)

      Attach the diagnostics to an email message addressed to support@1password.com

      With your email please include:

      • A link to this thread: https://www.1password.community/discussions/1password/persistent-restart-to-update/157012/replies/157688
      • Your forum username: Stanzilla


      You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

      -Dave

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