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H
hoangvantu
February 25, 2025
Solved

Please check my account

  • February 25, 2025
  • 2 replies
  • 94 views

I "I have made the payment but my account is still frozen, please check it for me

Best answer by 1P_Dave

Hello @hoangvantu! 👋

I'm unable to look up your billing information here on the public forum however our billing specialists can help over email. Please send an email to support@1Password.com and include a link to this thread. 

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

-Dave

2 replies

H
hoangvantuAuthor
February 25, 2025

My bank account has been debited, and I received an email stating that my account is active.

1P_Dave
1P_DaveAnswer
1Password Employee
February 25, 2025

Hello @hoangvantu! 👋

I'm unable to look up your billing information here on the public forum however our billing specialists can help over email. Please send an email to support@1Password.com and include a link to this thread. 

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

-Dave

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