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bdoserror
November 6, 2025
Solved

Pop-up with only identities

  • November 6, 2025
  • 2 replies
  • 71 views

Sometimes when I get to the authorization fields on a web site, the 1Password pop-up menu only shows me some of the contact information I have set up in Identities, it doesn't show any Logins I have even though they match the URL

For example, in GMail you can set it up to send email from another email account. This pops up a new window which asks for the SMTP server to use, then the credentials for that server. I use GMail's smtp server and then I have saved the login info for my GMail account with a special "app password" that it can use for this. However, when I get to the username field, the pop-up menu only shows me usernames and emails from some of my "Identities", but not from the login whose website URL matches that popup window.

I have seen this occasionally in other cases but I can't remember them right now, this one is current.

I have a fully updated 1Password and extension, running in updated Firefox and Chrome with the same result.

Best answer by 1P_Dave

Hello @bdoserror! 👋

Thanks for reporting this! The team can definitely take a look at updating the filling recipe for that page. Could you please send the page structure of the webpage in question to our support team? Follow these steps:

  1.  Open the website in question until you can see the field that you're referring to.
  2. Right-click on the page and click "1Password - Password Manager" > Help > Collect Page Structure.

Attach the resulting JSON file to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/pop-up-with-only-identities/164279
  • Your forum username: bdoserror
  • A link to the affected webpage.
  • Please do not post the file here on the forum. 


You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

2 replies

B
bdoserrorAuthor
November 6, 2025

Extension version: 8.11.16.35

App version: 1Password for Windows 8.11.16 (81116035)

Firefox 144.0.2 (64-bit)

1P_Dave
1P_DaveAnswer
1Password Employee
November 25, 2025

Hello @bdoserror! 👋

Thanks for reporting this! The team can definitely take a look at updating the filling recipe for that page. Could you please send the page structure of the webpage in question to our support team? Follow these steps:

  1.  Open the website in question until you can see the field that you're referring to.
  2. Right-click on the page and click "1Password - Password Manager" > Help > Collect Page Structure.

Attach the resulting JSON file to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/pop-up-with-only-identities/164279
  • Your forum username: bdoserror
  • A link to the affected webpage.
  • Please do not post the file here on the forum. 


You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

B
bdoserrorAuthor
November 25, 2025

Page structure sent. Haven't received BitBot Support ID yet.

B
bdoserrorAuthor
November 25, 2025

Ah, BitBot Support ID came after I submitted the file, duh. :)

Support Ticket ID: CMY-34568-296

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