Skip to main content
June 17, 2022
Question

Popup position

  • June 17, 2022
  • 3 replies
  • 76 views

The field fill popup is in the way a lot. First, it pops up on fields where it is not appropriate. Second, there are cases where I need the android field controls (copy/paste/select all, etc.), which are under the 1p popup

3 replies

1P_Timothy
Community Manager
June 17, 2022

Hello @huffalumpy, are you by chance running both 1Password 7 and 8 on your Android device? It sounds like you may be seeing suggestions below fields from 1Password 7 concurrently with a suggestion strip prompt from 1Password 8.

To check this, open and unlock 1Password 7 for Android, tap Settings > Autofill then confirm Autofill and Accessibility are set off. Next open and unlock 1Password 8, tap ⚙️(Settings) > Autofill and confirm Autofill is on. Let me know if that helps!

June 17, 2022

I had not removed 7 from my phone. I have now removed it. Hopefully that will resolve the issue.

1P_Timothy
Community Manager
June 17, 2022

Hi @huffalumpy, just to clarify, you're welcome to keep 1Password 7 installed on your device. Having Accessibility filling active in 1Password 7 at the same time as Autofill in 1Password 8 can cause some conflict. As long as your Autofill settings are off in one and on in another you should be good to go!