Question

Popup stuck on screen when logging into Office365 and using Edge

Forum|Forum|8 months ago
October 31, 2025
1 reply
113 views

When I go to Office 365s Outlook, Teams etc. Get passed the login prompt and it starts loading the web apps. At that point the "Save in 1Password?" appears to save god knows what that credential is. Pressing the X will not close it and its stuck there forever.

This only seems to happen on my Edge browser. The popup also happens in Firefox but pressing Close actually gets rid of it.

Latest build of Edge, 1Password (msix edition) and 1Password extension.

1P_Dave

1Password Employee

Hello @Ogami! 👋

I'm sorry that you're seeing an expected "Save in 1Password?" prompt that you're unable to dismiss. So that the team and I can help further, I'd like to ask you to reproduce the issue again and then create and share a 1Password diagnostics report from 1Password in your browser:

Send a diagnostics report (browser extension)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/popup-stuck-on-screen-when-logging-into-office365-and-using-edge/164100
Your forum username: Ogami

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

O

OgamiAuthor

Done. No reply from BitBot yet though.

For now I managed to bypass the issue by disabling 'Offer to save "sign-in with" logins'. But it's definitely a bug that I can't exit the popup

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