"Press The 1Password Icon In Your Browser’s Toolbar To Unlock"

Question

After a recent update, I get "Press The 1Password Icon In Your Browser’s Toolbar To Unlock" for every attempt to use 1password in the browser when 1password desktop app is open. When I investigate, I see "Integration status: Connection problem" on the app's settings page.

I see that this is a frequently occurring problem. I've tried some of the suggested fixes and am having no luck. Not sure where to go from here.

1Password Version: 8.11.18
Extension Version: 8.11.16.35
OS Version: Windows 11 24H2 26100.2894
Browser:_ Firefox 145.0.2 (64-bit)

1P_Dave · Answer

Hello @jessecc! 👋I'm sorry that you're seeing a connection issue between 1Password in Firefox and the 1Password desktop app. As a first step, please try all of the suggestions in this article: If the 1Password browser extension doesn’t unlock when you unlock the 1Password appIf that still doesn't work then, I'd like to ask you to create and share a console log of 1Password in your browser:Save a console log for 1Password in your browserAttach the console log to an email message addressed to support@1password.comWith your email please include:A link to this thread: https://www.1password.community/discussions/1password/press-the-1password-icon-in-your-browser%E2%80%99s-toolbar-to-unlock/165015Your forum username: jesseccYou should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!-Dave

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