Printing

@TRodPass

Thank you for the detailed reply! Our product team relies on feedback like yours to help push 1Password forward and, while I can't promise anything, I've added your comments to the internal tracker that we use to help plan future features for 1Password. I'd just like to respond to a few points:

First, if I only have my passwords stored at 1Password, I am vulnerable to any problems or issues logging in to 1Password (as rare as they are, they can and have occurred).

There are a few different ways that 1Password protects you from being locked out from your data:

1. If you lose one of your devices then you can still access your data on your other devices or on 1Password.com
2. If you lose all of your devices then you can still access your data on 1Password.com
3. If 1Password.com were to suddenly disappear tomorrow then your devices will still have an offline cached copy of your data.

Your encrypted data is also replicated to redundant copies on our end to guard against any data loss.

Further, if someone other than me were having trouble accessing my 1Password using my emergency kit, or even a separate vault set-up just for those passwords, could they get help from AgileBits to access my vault? Would you be able to help them? Would you require a death certificate? I have to assume that the company would rather stay out of these situations?

We have no ability to provide access to 1Password data, even if an original account holder asks us to let them in. We just don't have that capability since the account password is the key that transforms a user's encrypted data into a readable form. That's how we help preserve user security and privacy: only the user themselves can ever access their data. For the highest level of privacy, we designed our system so that we only ever have the encrypted gibberish and none of the data on our end is in its usable form. So even if the user themselves contacts us requesting access to their data because they've forgotten their account password we're unable to help, not because we don't want to help but because it's technically impossible for us to give anyone (including ourselves) access to a user's data.

If you print your Emergency Kit and write your account password down on the kit then you can give the kit to a trusted person so that they can access your 1Password account in an emergency.

Also, if I were to initiate two-factor authentication, this would further complicate the issue.

If you enable two-factor authentication for your 1Password account then you would need to store the two-factor authentication secret or QR code with your Emergency Kit and provide that to your trusted person as well if you'd like them to access your account in an emergency.

It seems odd to hold the position that you took away the option to print the full (formatted) list because you don’t think we should.

It may seem like semantics but I will note that the feature wasn't taken away. 1Password 8 is a completely new app that was written from scratch and some features haven't been added yet. As I said, I've passed along your feedback and request to the product team so that they can consider building a print feature for 1Password 8 in the future. 🙂

-Dave

ref: PB-30852810

Dave--thanks so much for the thoughtful and detailed reply! It certainly addresses many of the points I raised. Obviously the issues are more personal and emotional about one's digital life--final comment is that I really, truly appreciate 1Password and all the work the team there puts into the product and customer engagement! Best, Timothy

@TRodPass

Thank you again for your feedback and kind words, and thank you for being part of 1Password! 😊

-Dave

I switched to 1Password recently from LastPass premium. I was a LastPass premium member for 9 years and one of the features I liked was the ability to print a hard copy of my user names and passwords. I won't go into a dissertation about why I think it's a good feature but I will say that I think it should be left up to the paying user whether they have the ability to print a hard copy of their data. I hope you make this feature available.

@Casco

Thank you for adding your voice, I've passed along your request to our product team. 🙂

-Dave

ref: PB-30958295

Another request for being able to print from MacOS. I manage my 93 year old mom's passwords - she is not able to run 1PW (level of computer skills) so she often relies on a paper copy when her Win11 box doesn't autofill.

@Paul2

Thank you for the feedback, I've passed it along to the team.

Have you considered installing 1Password in the browser (not the app) on your mom's PC so that 1Password fills your mom's logins right on the webpage: Get to know 1Password in your browser. She would just need to click on the suggestion below the username/password field which might be even easier than typing in a password from a printed list:

-Dave

ref: PB-32073993

Thanks for the suggestion.

Right now, my mom is using Window 11’s native password manager to fill in web passwords. This works most of the time since she doesn’t have to do anything. If windows doesn’t autofill the fields, she will either type in the password from the printed list or have me remote into her computer to help her.

The 1PW desktop app is way too complicated for her. The browser extension might work and would probably be more secure, but she doesn’t like changes at her age.

Anyway, I keep track of those pws using a separate vault on my 1PW account and would love an easy way to print out a hardcopy.

@Paul2

Thank you for the additional details, I've passed them along to the product team as well so that they better understand how you would use a print feature if one was built in the future.

-Dave

I have just updated to version 8, and wanted to print a hardcopy of all my passwords and other items as I have done regularly since I started using 1Password almost ten years ago. This hardcopy is part of my emergency documents which are stored in a physical safe.

Why do - or did - I do this, when there are several secure ways to access this data even in loss of all my devices? I want to make sure that members of my family who get access to my safe in case I'm unable to act myself (disease, injury, ... death) will have a simple way to deal with my data.

I understand that this feature request - or last wish - has already been passed on to the product team, but I wanted to emphasize the importance this has to me, too. (And, truth be told, it's not a big deal technically.)

Thanks & best regards, daniel.