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August 13, 2023
Question

Privacy.com Feature in 1Password Firefox Extension Stopped Working

  • August 13, 2023
  • 17 replies
  • 311 views

Hi,

The privacy.com support in the 1P Firefox extension had been working for me for a long time but starting about 2 weeks ago it fails anywhere I try it. I click on the password field of a form, 1P displays a list of credit cards including the Privacy.com create option, I click on that option, I see the Privacy.com create card dialog box, I fill it in and click On Create and Fill, I see the dialog asking permission to fill in the fields, I click OK, and then nothing happens. The dialog box stays there as if I hadn't clicked OK. No new 1P entry is created for the card, but if I look at the Privacy.com web site I see that it did create the new card. If I click on OK again the same thing happens: the screen doesn't change, no 1P entry is created, but a new Privacy.com card is created. The only way to proceed is to X out of the dialog box, make a new 1P credit card entry from the Privacy.com web site and manually copy the card info it, and then use that entry to fill in the web site form. This just happened on the Consumer Reports Magazine web site at https://subs.consumerreportsmagazine.org/pubs and it's also happened on the Toggled Lighting web site at https://store.toggled.com/ and (I think) at https://www.ezdrivema.com/.

I tried reinstalling the 1P Firefox extension but it still doesn't work. I didn't know what else to try to make it work.

How can I get this working again? I really miss it!

Thanks,
Mike


1Password Version: 8.10.9
Extension Version: 2.13.0
OS Version: Windows 10 22H2
Browser: Firefox

17 replies

1P_Dave
1Password Employee
September 27, 2023

@BeardedPrince

Thanks for the ping! We're now testing a fix for the issue in the latest beta version of 1Password in the browser:

We’ve fixed an issue where Privacy Cards wouldn’t be properly saved and filled when you created them.

If testing goes well in the beta then we hope to include the fix in the stable version as soon as possible. If you'd like to try the beta then you can find instructions here: Use 1Password beta releases

-Dave

September 27, 2023

@1P_Dave Sounds good. I use beta extension for FF and nightly for client, so I'm ready for the new new.

1P_Tommy
1Password Employee
September 27, 2023

@BeardedPrince

I saw the release note and I was like there are going to be some happy folks. Let us know if you run into any issues.

October 27, 2023

I am also experiencing this issue OSX 16. Firefox and Chrome and Safari latest

steph_giles
1Password Employee
October 31, 2023

Hey @mweitzman,

Can you let us know which version of 1Password you are using in each of the browsers?

The fix has currently only made it to the latest beta releases: Use 1Password beta releases.

October 31, 2023

I updated my Firefox to latest beta and I can confirm that the bug has been fixed! Thanks for following up.

steph_giles
1Password Employee
October 31, 2023

Thanks for the update @mweitzman, let us know if there's anything else we can help with at all!