Problem logging into PNC Bank App

This is the “freeze” screen…

Hello @jazzper21! 👋

I'm sorry that the PNC app freezes when you're filling your login information into the app. I downloaded the app on my iPhone and tried to fill a set of test credentials and they appeared to fill properly. Can you try the following:

1. Restart your iPhone.
2. Make sure that you're running version 4.43 of the PNC bank app: How to manually update apps on your Apple device - Apple Support (CA)

Let me know if you're still seeing the same issue after trying these steps.

-Dave

Thanks @1P_Dave - I restarted and I am on 4.43 and I'm still getting the frozen screen. Thx!

I just reinstalled the PNC app as well, and it's still freezing

@jazzper21

I'm sorry that the steps didn't help. I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/144207/problem-logging-into-pnc-bank-app
• Your forum username: jazzper21
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave