Problem Logging Into Proton Mail Using Safari

Hi Dan,

I'm sorry for the trouble you are having on this website in Safari, I have been doing some testing but I'm having a hard time reproducing the issue.

Can you let me know if you experience this behaviour on any other website in Safari? Is the behaviour the same if you refresh the page in Safari and then try to fill?

In addition, can you check for updates for 1Password for Safari? The latest version is 2.9.0.

Let us know if this improves things!

I also have the same problem with T-Mobile at https://account.t-mobile.com. Refreshing doesn't fix the issue.

Yes, I'm using 2.9.0.

Also with https://www.hawaiianairlines.com.

@steph_giles Even with 2.10.0 the issue persists.

Hi @"WA Dan", I'm sorry about the continued troubles. It sounds like the extension might be running into syncing issues, which is why things are not filling or saving normally. I'd like for you to try the following to reset and resync the extension in Safari:

1. Right click the 1Password icon in your browser toolbar and choose Settings.
2. Under General, disable "Integrate with 1Password app".
3. Under Accounts & Vaults, sign out of your account.
4. Sign back into your account.
5. Go back to General, and re-enable "Integrate with 1Password app".
   • If you don't have the 1Password app installed, you can skip step 5 and leave app integration disabled.

After that, please go to our test website at https://fill.dev/form/login-simple, save a login, and try filling it. If you're still running into issues, then please let us know the following:

• Are you still seeing the spinning wheel when trying to save a login?
• Are you able to https://support.1password.com/save-login-manually/?
• Do you get a message such as "unable to save"?
• What happens when you try to fill the login?
• Do you have any other extensions installed in Safari?

We look forward to hearing how things go.

I did that then used the test web site. I wasn't clear how to use the site. I created a new login for 1Password for that site and entered a user name and password. Then on the test website it successfully autofilled. When I then went to the Hawaiian Airlines site, though, it still wouldn't fill it in.

Hi @"WA Dan",

I'm wondering if it is something to do with the way your Hawaiian Airlines item is saved. Can you try the below steps on the Hawaiian Airlines site:

1. Go to the log in page
2. Manually enter your log in details but don't click enter or sign in.
3. Right click the 1Password icon in your browser toolbar and choose 'Save Login'
4. Give it a title and click Save.
5. Now refresh the page and see if you are able to fill using 1Password.

Let us know how you get on.

Hello @steph_giles (after I enter the @ and start to type your handle when I select that it just puts it in quotes rather than a hyperlink for some reason - perhaps after I post it will convert it).

When I right click the 1Password icon my only options are Settings, Help, Manage Extension, and Customize Toolbar.

Hi again @"WA Dan"!

Hello @steph.giles (after I enter the @ and start to type your handle when I select that it just puts it in quotes rather than a hyperlink for some reason - perhaps after I post it will convert it).

This is happening because Steph's handle has a period [.] in it. This also occurs when there is a space in the handle, such as with yours. There's nothing to worry about, as you were able to tag Steph, and we've been able to tag you as well.

When I right click the 1Password icon my only options are Settings, Help, Manage Extension, and Customize Toolbar.

Hmm, could you share a screenshot of what you are seeing here with us? If you need any help taking a screenshot, there is a nice guide over at https://www.take-a-screenshot.org. Once you have the image, make sure to remove or mask any private info. Lastly, attach the screenshot to your reply and send it over!