Problem Signin in with my 1password Desktop app

As stated on the title I've problem signing in with my 1password account on my Dell laptop desktopp app (Win10). I've tried several times adding all my data (Mail, sign in adress, secret key and password) and the app says I've mistyped something but everything is correct (checked multiple times). I've also tried to use the qr code but the app says I'm offline, the "Sign in on 1password" but typing error metioned as well and finally the "Use emergecy kit" but the app doesn't recognize my pdf file. What should I do? I also need to mention that I have a 2 factor auth with yubico key.

Thank you for your help

Daniele

1Password Version: 8.10.46
Extension Version: Not Provided
OS Version: Windows 10
Browser: Not Provided