Question

Problem with 1Password app on my macbook

Forum|Forum|2 years ago
March 7, 2024
3 replies
431 views

I am experiencing multiple issue using 1Password on my macbook.
When I click the "New Item" button nothing happens.
The "Open and Fill" function isn't working ie it doesn't open any website.
When I click the arrow to "Reveal" a password nothing happens.
When I go to a website that has a login entry in 1Password it isn't autofilling the website credentials.
When I try to click on the Search box in 1Password I can't enter anything.

These issues all started sometime in the last month. I tried uninstalling and reinstalling but this didn't fix the issue.

The 1Password browser extensions seem to work okay but I tend to use the 1Password app more than the extensions. Extension version is 2.21.0.

I am using a 2020 13-inch 16GB M1 MacBook Pro running macOS Sonoma 14.3.1

Any help would be appreciated.

1Password Version: 1Password for Mac 8.10.27
Extension Version: Not Provided
OS Version: macOS Sonoma 14.3.1
Browser: Chrome/Firefox/Safari

macOS

1P_Dave

1Password Employee

Hello @mmilliss! 👋

I'm sorry that you're running into trouble when using 1Password. Some of the symptoms that you've mentioned relate to a known issue that our developers are currently working to resolve. I'd like to ask you to try these steps to confirm whether you're affected by this issue: