Question

Problems logging into LinkedIn Learning with Public Library account

Forum|Forum|4 years ago
October 4, 2021
3 replies
579 views

I log into Linked In Learning, formerly Lynda.com, as a member of my local public library. I use my Library Card number and PIN, first going to the correct login page specified by the library. Using 1Password to fill in the Library Card Number and PIN, the login fails every time, showing errors in both fields. If I delete the characters in the Library Card Number field, using and then paste it right back into the field with , and repeat that process for the PIN field, the login works. So the data entered in the fields is acceptable to the page, but there is some problem with 1Passwords auto-filling of the fields, which ends up being rejected by the webpage.

I just discovered that I can log in successfully when I replace only the PIN field. I can replace it either by pasting or by typing the PIN. Is there a solution to this problem?

The login page is: https://www.linkedin.com/learning-login/go/validate?account=104933730&redirect=https%3A%2F%2Fwww.linkedin.com%2Flearning-login%2Fcontinue%3FauthUUID%3DS2D5%252BV2URs6O%252B%252Bbs%252BcVFfQ%253D%253D%26forceAccount%3Dfalse&authUUID=S2D5%2BV2URs6O%2B%2Bbs%2BcVFfQ%3D%3D

I can provide my personal data in a private message, if that will help.

1Password Version: 7.8.7
Extension Version: Not Provided
OS Version: 11.6

Browser Extension

A

Anonymous

Hey @Nekoninda
I'm testing this website here and things seems to autofill correctly. When I reveal the PIN field it does indeed contain the PIN I have saved in my test login item.

I also don't see anything weird in the field's HTML code that might cause this. Can you please try saving a brand new login item like so:

Delete the current login item entry for this website from your 1Password.
Get to the login page.
Manually type in your library card number and PIN into the fields, then save it as a new login entry in 1Password.
Refresh the page, then try to autofill it with your new login entry and see if that works.

In case it still doesn't work, feel free to send us any additional information that might help us troubleshoot this via a private email to mailto:support+x@1password.com with a description of the problem and a link to this discussion here.

NekonindaAuthor

Thank you for your response, Ag_yaron. I tried your suggestion, and I am getting inconsistent results.

I will email support, as you suggest.

A

Anonymous

Thanks @Nekoninda , I'll reply via email :)

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