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March 8, 2023
Question

Program won't open; error message: "You’ve used a newer version of 1Password on this device..."

  • March 8, 2023
  • 12 replies
  • 4427 views

It appear the latest update might have bricked the main program. I now get the following message pop up and can't access 1Password: "You’ve used a newer version of 1Password on this device. Update to the latest version to keep using 1Password. Contact mailto:support@1password.com if you need help." There appears to be a Feb 2022 solution to a similar Mac issue at that time, but not one for Windows. If a similar Windows fix could be provided, that would be great. Interestingly, despite the pop up, the Firefox browser extension still works.


1Password Version: Latest?
Extension Version: 2.6.0
OS Version: Windows 10
Browser:_ Firefox

12 replies

April 20, 2023

@1P_Tommy
This just happened for me as well, I've sent an email to support+forum@1password.com with logs, details and a concerning question as requested.

RQS-14768-744

1P_Tommy
1Password Employee
April 20, 2023

Thanks @rursache

ref: RQS-14768-744