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August 31, 2026
Question

Purchased 1Password subscription, account still locked.

  • August 31, 2026
  • 1 reply
  • 3 views

I restarted my subscription via the Apple Store, but unfortunately, my account remains frozen. I followed all the AI's suggestions—including completely uninstalling and reinstalling 1Password—but none of it resolved the issue. Is there anything else I can do? My ticket number is 751972.

This topic has been closed for replies.

1 reply

1P_Dave
1Password Employee
1Password Employee
August 31, 2026

Hello ​@Nitram1972! 👋

I’m sorry that your account is still frozen after renewing your subscription. I’ve checked and your ticket is in our billing team’s queue and you’ll receive a reply via email as soon as possible. 

Since we have a communications channel open via email, I’ll close this thread. 

-Dave