Skip to main content
Anonymous
June 14, 2022
Question

QR code detection failed - 1Password for Mac

1P doesn't show in Security.prefPane > Privacy > Camera, but it's in Accessibility & Screen Recording. What do I need to tweak?

1Password Version: 8.7.1
Extension Version: Not Provided
OS Version: macOS 12.4

4 replies

1P_Tommy
1Password Employee
1P_Tommy
1Password Employee
July 30, 2022

@HaliFax

The Screen recording selection would get you going or should. What trouble are you having? Sorry for the late reply here.

Anonymous
August 4, 2022

Thanks very much! I tested a bit more. Most of the time it works fine, even when the QR code is hidden by the 1P window. But on occasion, when the QR code is not visible to me, I get the error seen here:

1P_Tommy
1Password Employee
1P_Tommy
1Password Employee
August 4, 2022

@HaliFax

Does the problematic QR code have a bright background or is it dimmed? There have been a few sites that pose problems. Is the site one you can share?

Anonymous
August 5, 2022

Interesting! Happy to share that my last experience of the problem was at Atlassian. The QR code is pretty straight black-on-white:

https://id.atlassian.com/manage/2step/enrollment/2-configure-app?continue=https%3A%2F%2Fid.atlassian.com%2Fmanage-profile%2Fsecurity%2Ftwo-step-verification

Terms & ConditionsAccessibility statement

©2026 1Password. All rights reserved.
4711 Yonge St, 10th Floor, Toronto Ontario, M2N 6K8, Canada