"QR code Detection Failed" message attempting to scan QR

@MacSupport

Thank you for adding your experience and I'm sorry for the inconvenience. I've passed along your comments to the team.

-Dave

Thought I would add that this work around still works on 1Password for PC too.
Needed for the Sony Entertainment website.

@Olliecampbell

I'm sorry that you ran into the issue as well, thanks for confirming that the workaround also helps on a Windows PC.

I've added your report regarding the Sony website to our internal work item for the issue.

-Dave

ref: dev/core/core#19783

Hello, the app cannot find the QR code for two-factor authentication on my screen.
I have also tried taking a screenshot of the code and zooming in. Without success.

I am trying to import the QR code from my Synology router
Kind regards,
Zuano

1Password Version: 1Password for Mac 8.10.30 (81030032)
Extension Version: 2.22.1
OS Version: macOS 17.4.1
Browser: Safari

@Zuano

If the code is dense, you may need to increase its size. When this happens, I typically increase it twice. Can you try increasing the size of the QR code? You can do this by pressing the Command key (Control on Windows) and "+" while viewing the code in the browser. I typically have great success with this option. There are others you can try below.

• To return to the standard view size in the browser, press the Command key (Control on Windows) and 0.

Potential other options:

1. You can also try copying the code from the screen optionally. 1Password is able to see the code on the clipboard. I'm not sure if the code is copyable, but you might also give that a try. Right-click and use the copy image action.

2. Try scanning the code using 1Password in the browser by using the three vertical dots (more actions). Then select scan code.

   1. Lastly, ensure that you've restarted 1Password after granting any needed permissions. If not, you may be unable to scan.

• Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click (Option-click) on the helper and select Quit. Wait a few seconds and then open 1Password from the Dock or the Applications folder.

It's May 3, 2024 and this feature that used to work isn't working! The quality of 1Password, for me at least, is on a slippery downhill slope.

I am also having this problem. It fails to scan via 1Password from Mac but I can use 1Password on my iPhone to scan the exact same QR code (from MacOS screen) without issue. QR code scanning used to work for me on MacOS but no longer works. If it helps, the broken QR code was for Streamlabs MFA.

May 19th, 2024, and the macOS 1Password client is having issues with this feature. 🥺

I'm sorry for the continued frustration. The team is currently testing a fix in the latest beta version of 1Password for Mac. If you're willing to help us test the fix, you can switch the beta by following this guide:

• Use 1Password beta releases

Once updated, try to reproduce the issue again. If you do see the same issue then let me know what website you're seeing the issue on and whether scanning the QR code using the browser extension instead works.

-Dave

ref: dev/core/core#19783

Same issue for https://app.hellosign.com using

1Password for Mac 8.10.33 (81033001)

Using the browser extension finally solved the issue.