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E
esebesty
November 20, 2023
Solved

QR code detection fails on Atlassian site

  • November 20, 2023
  • 1 reply
  • 213 views

QR code detection for 2FA fails on Atlassian site. This is a regular 2FA with a simple black and white QC code displayed on the site. 1P detects other QR codes perfectly but it fails on this one.

Atlassian site 2FA https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/.

Also found a https://1password.community/discussion/comment/650686, but this was not resolved.

1Password Version: 8.10.20
Extension Version: 2.15.1
OS Version: macOS 14.1.1
Browser: Firefox

Best answer by 1P_Dave

Hello @esebesty! 👋

I'm sorry that 1Password for Mac is failing to detect the QR code on Atlassian's website. This is a known issue that is in our developer's backlog to investigate further and I've forwarded your report internally.

For the time being, can you try scanning the QR code using the browser extension instead: Use 1Password as an authenticator for sites with two-factor authentication

-Dave

ref: dev/core/core#19928

1 reply

1P_Dave
1P_DaveAnswer
1Password Employee
November 20, 2023

Hello @esebesty! 👋

I'm sorry that 1Password for Mac is failing to detect the QR code on Atlassian's website. This is a known issue that is in our developer's backlog to investigate further and I've forwarded your report internally.

For the time being, can you try scanning the QR code using the browser extension instead: Use 1Password as an authenticator for sites with two-factor authentication

-Dave

ref: dev/core/core#19928

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