Quick Access Disappearing After Entering Password

Hello @jonathancohlmeyer! 👋

I'm sorry that you're running into an issue when unlocking 1Password to use Quick Access. I think that I'm able to reproduce the issue when I disable Touch ID unlock and turn off the 1Password icon in the menu bar. Can you let me know if that matches your configuration as well?

If your menu bar icon is turned off and you turn on the menu bar icon then do you still see the same issue? Follow these steps:

1. Open and unlock 1Password for Mac.
2. Click on 1Password next to the  in the menu bar.
3. Click on Settings.
4. Click on General.
5. Turn on "Keep 1Password in the menu bar".

I look forward to hearing from you.

-Dave

ref: dev/core/core#17554

I do have "show one password in the menu bar" turned on and this still happens, sometimes it even hides the active application (looks like it hits the keyboard shortcut CMD + H).

In addition, sometimes, when I hit the keyboard shortcut to open 1Password quick access, it either:

1. Does not show up (I have to launch 1Password via Spotlight) and then unlock or
2. It does show up, but under the active application, I need to click on the 1Password window to type my password to unlock.

I am using a Mac in Mac Stadium (so thus can not use Touch ID).

I'm seeing the same symptom on a MacBook Pro running Ventura 13.4.1.

After unlocking the laptop, the first time I try Quick Access, the window disappears and I have to open it again.

@jonathancohlmeyer and @verdurin

So that we can investigate this further, I'd like to ask both of you to restart your Mac, reproduce the issue one more time, and then create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/141079/quick-access-disappearing-after-entering-password
• Your forum username: username
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

@1P_Dave I sent the email however did not get an automated reply.

@jonathancohlmeyer

I'm not seeing an email from you yet. Did you use the same email address that you use for the forums? And did you send the diagnostics report to support+forum@1password.com?

-Dave

No, @1P_Dave I used a different email address to send it. The email is the same but is from the domain name wondereur.com

It has the subject: Quick Access Disappearing After Entering Password

@jonathancohlmeyer

Found you! The team will get back to you as soon as they can. :)

ref: RDY-81916-922

I have been seeing this same issue for the past couple of weeks. Is there any update on a fix or a workaround?