Skip to main content
B
barbarossa2024
July 2, 2024
Question

Re-import shared folder from Laspass

  • July 2, 2024
  • 5 replies
  • 104 views

I'm trying to start over with my import from Lastpass on the desktop.
I deleted everything in 1Password.
Started the import and got authenticated.
The import finishes but none of the shared items are present.
I looked for the "import lock file" but, I don't find any entry with 1password in the name in lastpass.
I don't see anything in the lastpass UI about metadata.
But I somehow suspect this the re-import of the shared folders is being blocked.
I started this a long time ago and gave up when I got stuck at this point.
I'd really like to finish

1Password Version: 8.10.35
Extension Version: Not Provided
OS Version: Windows 10
Browser: Desktop version

5 replies

1
1P_David
1Password Employee
July 2, 2024

Hi @barbarossa2024, thanks for reaching out!

I'm sorry that you're experiencing trouble when trying to import items from LastPass. Can you clarify if you have administrator privileges for the shared folders you're trying to import? Shared folders can only be imported by someone who has administrator privileges in the folder.

I look forward to hearing from you!

-David

B
barbarossa2024Author
July 2, 2024

Yes, I am an adminstrator.

1
1P_David
1Password Employee
July 8, 2024

@barbarossa2024

My apologies for not noticing your reply sooner! In order to best assist you moving forward, can you send an email to support+forum@1password.com with a link to this thread. After sending the email, you’ll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

I look forward to hearing from you!

-David

B
barbarossa2024Author
August 15, 2024

Failed to completely follow directions.
Still waiting for response on
... support ticket ID is BCB-67581-632.

1P_Dave
1P_Dave
1Password Employee
August 15, 2024

@barbarossa2024

It looks like the team sent you an email on July 25th and then a follow-up email on July 28th but we didn't receive a response. Can you check your spam/junk folder to see if your email might have ended up there? You can reply to that email to continue the conversation with the team.

-Dave

ref: BCB-67581-632

Terms & ConditionsAccessibility statement

©2026 1Password. All rights reserved.
4711 Yonge St, 10th Floor, Toronto Ontario, M2N 6K8, Canada