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February 21, 2022
Question

Read only - 1Password 7 standalone - Windows 11

Hi,

I just got a new computer. I downloaded 1Password 7 standalone that I had bought a few years ago - order 1PA181114-2329-67226. It opens fine with my vault, but says it's read-only. I don't know how to input the license to restore full usability. It seems to want to read a license file, but doesn't find it.

I have the original email from the purchase, but all of the links in it are dead ("site-not-available").

Can you please tell me what to do?

Thanks,
David


1Password Version: 7.9.828
Extension Version: Not Provided
OS Version: Windows 11

2 replies

DenalB
February 22, 2022

Hi @davideasum !

I think it would be better to contact 1Password directly. Please write an email to 'mailto:support@1password.com' to get help in this case. 😊

Jack_P_1P
1Password Employee
1Password Employee
February 25, 2022

Hi @davideasum:

As @DenalB mentioned (thanks for the assist 😎), we'd be best equipped to handle getting your license sorted out via email. Since you've reached out to us, please continue the conversation there. Thanks!

Jack

ref: LKS-28582-611